
Frequently Asked Questions
What flooring products do you supply?
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We supply a wide range of quality flooring solutions, including luxury vinyl flooring (LVT), SPC vinyl, cushion vinyl, vinyl tiles, laminate flooring and engineered wood flooring. Our team can help you compare the different options based on your space, lifestyle, style preferences and budget.
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Do you supply and install flooring?
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Yes. Floorology offers a complete flooring solution, from helping you select the right product through to professional installation. We coordinate the installation process with experienced installation teams to ensure your new flooring is fitted correctly.
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Do you offer flooring installation only?
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Our services are primarily focused on supplying quality flooring together with professional installation. If you already have flooring purchased elsewhere, please contact us with your requirements and we can advise whether we are able to assist.
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Where do you provide your services?
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Our showroom is based in Strand, Western Cape, and we service the Helderberg area and surrounding areas. If you’re unsure whether we cover your location, contact us and we’ll be happy to assist.
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Can I visit your showroom?
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Yes. You’re welcome to visit our Strand showroom to view flooring options and discuss your project with us. We recommend contacting us beforehand so that we can make sure someone is available to assist you.
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Can you help me choose the right flooring?
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Absolutely. Choosing flooring can be overwhelming, especially when comparing different products and specifications. We provide expert guidance based on your requirements, including the room you’re flooring, expected traffic, practical considerations, appearance and budget.
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Do you offer samples?
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Product samples may be available depending on the flooring range. Contact us to discuss the products you’re interested in and we’ll advise what samples are available.
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Do you offer free quotations?
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We provide quotations based on the requirements of your project. Depending on the project, we may need measurements and additional information before preparing an accurate quotation.
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Can you come and measure my space?
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Yes. Measurement requirements depend on the size and nature of your project. Contact us with your project details and we’ll advise on the next step.
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Can I provide my own measurements?
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Yes, you can provide your own measurements. However, accurate measurements are important when ordering flooring, so we may recommend a professional site measurement where appropriate.
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How long does installation take?
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Installation time depends on the type of flooring, the size of the area, site conditions and any preparation work required. Once your flooring has been selected, we’ll be able to give you a better indication of the expected installation timeframe.
Does the price include installation?
This depends on the quotation and the products and services selected for your project. Your quotation will clearly indicate the applicable flooring and installation costs.
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Do I need to prepare the room before installation?
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The preparation required depends on the existing floor and the type of flooring being installed. This may include removing existing flooring, preparing the subfloor or moving furniture. We’ll advise you of any preparation requirements before installation.
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Can flooring be installed over my existing floor?
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Sometimes. Whether new flooring can be installed over an existing floor depends on the condition and type of the existing surface, as well as the flooring product being installed. The subfloor must be suitable and properly prepared.
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What areas can I use vinyl or SPC flooring in?
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Different vinyl products have different properties and applications. We can help you select a suitable product based on the room, moisture exposure, traffic levels and your specific requirements.
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Is laminate flooring suitable for my home?
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Laminate can be an excellent option for many residential areas, offering the appearance of natural materials with a practical and durable surface. However, suitability depends on the room and conditions. We’ll help you choose a product appropriate for your needs.
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Do you supply flooring for commercial projects?
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Yes. We can assist with flooring requirements for commercial and other larger projects. Contact us with your project details so we can discuss the appropriate flooring solution.
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How do I get started?
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Simply contact Floorology with some information about your project.
Tell us which area you’re looking to floor, approximately how large the space is, and what type of flooring you’re considering. We’ll guide you through the next steps.